Customer Care & House Concierge • Private Consultation
Whether you seek advice on olfactory notes and layering rituals, bespoke wedding and corporate gifting, or order tracking, our fragrance specialists are dedicated to your service.
Private Olfactory Consultation
Need guidance discovering a signature scent for your wedding, special occasion, or executive boardroom presence? Connect directly with our Senior Fragrance Sommelier.
Send a Message to the Atelier
Fill out the form below and our concierge desk will attend to you promptly.
Our Physical Presences
Visit our historical distillation home or schedule an appointment at our capital lounge.
Kannauj Atelier
Bada Chowk, Old Perfumery Quarter,
Kannauj, Uttar Pradesh 209725, India
New Delhi Experience Suite
Mezzanine Floor, The Chanakya, Chanakyapuri,
New Delhi 110021, India
The Centify Bridal Olfactory Bar
Transform your wedding celebrations with bespoke olfactory storytelling. Our bridal concierge designs matched perfumes for Bride and Groom, custom wax-sealed miniature wedding favors, and interactive live scent bars for guests.
Inquire for Wedding Favors →
Corporate Monogramming & Bulk Orders
Precision fiber-laser engraving of corporate insignia and patron names across large orders. Dedicated account manager and GST invoicing.
Shipping & Dispatch Timelines
Temperature-cushioned insulated transit protecting delicate botanical extracts.
Non-personalized orders placed before 2:00 PM IST depart same-day via BlueDart Air Express.
All orders exceeding ₹1,999 enjoy free express door-to-door delivery across 19,000+ Indian pincodes.
Receive step-by-step courier milestone alerts as your wax-sealed parcel moves toward your door.
Transit Guarantee & Replacement Policy
To guarantee absolute botanical hygiene, unsealed bottles cannot be returned. We include a complimentary 2ml tester vial with every full flacon so you can test before opening the box seal.
If any flacon or wax seal suffers damage during shipment, contact our concierge within 48 hours for an instant, no-questions-asked brand-new replacement.
100% Transit Insurance
All dispatches carry full comprehensive transit insurance against breakage, theft, or courier misplacement.
Concierge Frequently Asked Questions
What is the difference between Extrait de Parfum and Pure Attar?
An Extrait de Parfum is an alcohol-based luxury spray with 25%–30% fragrance concentration for expansive projection. A Pure Attar is a 100% alcohol-free oil that wears intimately on warm skin for 14–24 hours.
How long does personalized laser bottle engraving take?
Laser engraving adds exactly 24 hours of atelier preparation time before dispatch. Your personalized bottle is shipped on the next business day.
What payment methods are supported?
We accept UPI (GPay, PhonePe, Paytm), All major Credit & Debit cards, Netbanking across 50+ banks, and Cash on Delivery (COD) up to ₹5,000.