Acceptance of Terms
By visiting, browsing, registering on, or placing an order through centify.in or any subdomain thereof, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with any part of these terms, please refrain from using our website or services. Continued use following any amendment constitutes acceptance of the revised terms.
These terms apply to all visitors, registered patrons, and anyone else who accesses or uses the Centify platform. They constitute a legally binding agreement under the Indian Contract Act, 1872 and applicable e-commerce regulations.
Who These Apply To
All website visitors, registered users, and purchasers.
Amendments
We may update terms at any time; continued use = acceptance.
Age Requirement
You confirm you are 18 years or older, or have parental consent.
Products & Ordering
From selecting your accord to the moment of despatch — here is what to expect.
Product Descriptions
All product details, notes, and fragrance accords are described to the best of our artisanal knowledge. Due to the natural, hand-crafted nature of our attars, slight batch variations in colour and intensity may occur — these do not constitute defects.
Pricing
All prices are quoted in Indian Rupees (₹ INR) and are inclusive of applicable GST unless stated otherwise. Centify reserves the right to revise pricing without prior notice; the price at the time of order confirmation is binding.
Placing an Order
Adding items to your cart does not constitute a contract. A binding agreement is formed only upon receipt of our Order Confirmation email, which includes your unique Order ID.
Order Confirmation
A confirmation email is despatched within 30 minutes of a successful payment. If you do not receive this, check spam/junk folders or contact support@centify.in.
Cancellation Window
Orders may be cancelled within 24 hours of placement for a full refund, provided they have not already been dispatched. Contact our guild concierge immediately at support@centify.in or WhatsApp.
Stock Availability
Listings are subject to availability. In the rare event an ordered item is out of stock post-confirmation, we will contact you within 24 hours to offer an equivalent accord, a delayed dispatch, or a full refund.
Payment Terms
Secure, transparent, and straightforward — just like our fragrances.
UPI
GPay, PhonePe, Paytm & all UPI-enabled apps.
Credit / Debit Cards
Visa, Mastercard, RuPay — processed via Razorpay.
Net Banking
All major Indian banks supported.
Cash on Delivery
Available for orders up to ₹5,000 in select pin codes.
⚠️ Important Payment Notes
- → All transactions are in Indian Rupees (₹ INR). Currency conversion fees, if applicable, are the responsibility of the cardholder.
- → USD or other foreign currency prices displayed (if any) are indicative only. INR is the authoritative billing currency.
- → Payment is processed by Razorpay — a PCI-DSS Level 1 certified gateway. Centify does not store raw card data.
- → In the event of a failed payment where your account is debited, refunds are initiated within 5–7 business days per your bank's timeline.
Shipping & Delivery
Your fragrance flacon travels from our Kannauj atelier to your doorstep with the utmost care.
Delivery Address
Centify is not liable for non-delivery arising from an incorrect address provided by the patron. Address changes must be requested within 2 hours of order placement.
Tracking
A tracking link via Bluedart/Delhivery is shared by email and SMS upon despatch.
Force Majeure
Centify shall not be liable for delivery delays caused by events beyond our control — natural disasters, strikes, government actions, pandemics, or courier network disruptions.
Damaged in Transit
If your parcel arrives visibly damaged, document it with photographs before opening and contact us within 24 hours of delivery for a no-questions-asked replacement.
Returns & Refunds
We stand behind every accord we craft. If something is not right, we will make it right.
✅ Eligible for Return
- ✓ Reported within 7 days of delivery
- ✓ Unused and in original sealed condition
- ✓ Accompanied by original packaging & invoice
- ✓ Damaged / defective upon arrival
- ✓ Incorrect item despatched by us
❌ Not Eligible
- ✗ Opened / used fragrances
- ✗ Personalised or bespoke attars
- ✗ Gift sets with broken seals
- ✗ Requests made after 7-day window
- ✗ Change of mind (non-defective items)
💰 Refund Timeline
Intellectual Property
Our formulations, heritage, and brand identity are the culmination of generations of olfactory mastery — protected accordingly.
Ownership
All content on centify.in — including fragrance descriptions, photography, brand identity, logo, UI design, copy, and source code — is the exclusive intellectual property of Centify Fragrance House.
Formulation Secrecy
All attar formulations, accords, and blending ratios are proprietary trade secrets developed through generations of Kannauj distillation artistry. Any reverse-engineering or imitation is strictly prohibited.
Kannauj GI Compliance
Our attars comply with Geographical Indication (GI) certification requirements for Kannauj-origin fragrances. We uphold the traditions and standards of the Kannauj Perfumers' Guild.
Prohibited Uses
You may not reproduce, redistribute, commercially exploit, or create derivative works from any Centify content without prior written consent. Screenshots for personal, non-commercial sharing are permitted with attribution.
Trademarks
CENTIFY, Centify Fragrance House, associated logos, and product names are trademarks of Centify Fragrance House. Unauthorised use constitutes infringement under the Trade Marks Act, 1999.
Governing Law & Disputes
We hope every interaction is a delight, but should a dispute arise, these are the agreed mechanisms for resolution.
Applicable Law
These Terms are governed by and construed in accordance with the laws of India — specifically the Indian Contract Act 1872, the Consumer Protection Act 2019, and the Information Technology Act 2000.
Jurisdiction
The Courts of Kannauj, Uttar Pradesh, India shall have exclusive jurisdiction over all disputes arising from these Terms or use of our platform.
Dispute Resolution Process
Before initiating legal proceedings, both parties agree to a 30-day good-faith negotiation period. Contact our legal team at legal@centify.in to commence.
Consumer Redressal
Indian consumers retain full rights under the Consumer Protection Act 2019 to approach the District Consumer Disputes Redressal Commission applicable to their district.
Online Dispute Resolution
In accordance with EU ODR regulations (for any EU-resident patrons), disputes may be submitted via the EU ODR platform.
These Terms were last revised in December 2024. Questions? Contact our legal team at legal@centify.in