What Information We Collect
We collect the minimum information required to serve you with the excellence Centify is known for.
Full name, email address, phone number — collected at registration or checkout.
Shipping address, billing address, product selections, order history, and delivery preferences.
We store only masked card details / transaction reference IDs via our PCI-DSS compliant gateway (Razorpay). Raw card data never touches our servers.
IP address, browser type, operating system, referring URL — used solely for security and performance analytics.
Session tokens, CSRF tokens, cart state, and optional analytics cookies (see Section 6 for full details).
How We Use Your Information
Every byte of your data serves a singular purpose: crafting a seamless, secure experience worthy of our olfactory artistry.
Order Processing
Fulfilling your orders, dispatching fragrance flaconsvia our logistics partners, and sending dispatch notifications.
Account Management
Maintaining your patron profile, order history, wish-list, and saved addresses.
Personalisation
Curating bespoke fragrance recommendations and exclusive connoisseur offers based on your olfactory preferences.
Marketing Communications
Sending newsletters and seasonal launches — only with your explicit consent. Every email carries a one-click opt-out.
Fraud & Security
Detecting anomalous sessions, preventing unauthorised access, and protecting our guild's patrons from fraud.
Legal Compliance
Meeting obligations under the Indian IT Act 2000, GST regulations, and applicable consumer protection legislation.
Data Storage & Security
Your personal data is guarded with the same exacting care we bring to our centuries-old deg-bhapka distillation process.
AES-256 Encryption
All data at rest is encrypted using military-grade AES-256 ciphers.
SSL / TLS in Transit
Every byte transmitted between your browser and our servers travels over TLS 1.3.
Indian Data Centres
Your data is stored on servers located within India, compliant with local data residency norms.
Right to Erasure
We honour deletion requests within 90 days. Active order data is retained for statutory 7-year audit periods.
📋 Data Retention Schedule
Your Rights Under GDPR & IT Act 2000
Whether you are a patron in India or across the globe, you hold meaningful rights over your personal data.
Right to Access
Request a full copy of all personal data we hold about you, delivered within 30 days.
Right to Correction
Have inaccurate or incomplete information corrected promptly — simply email our DPO.
Right to Deletion
Request erasure of your data (subject to statutory retention obligations).
Right to Portability
Receive your data in a structured, machine-readable format (JSON/CSV) for transfer.
Opt-out of Marketing
Withdraw consent for promotional communications at any time via email link or account settings.
Right to Object
Object to processing based on legitimate interests; we will cease unless compelling grounds exist.
To exercise any right, contact our Data Protection Officer at privacy@centify.in. We respond within 72 hours.
Cookies We Use
We use three categories of cookies — see our full Cookie Policy for a complete breakdown.
Essential Cookies
Required for the site to function — authentication, security tokens, and cart state. Cannot be disabled.
Analytics Cookies
Google Analytics with anonymised IP — helps us understand how patrons navigate our atelier. Opt-out available.
Marketing Cookies
Used for personalised fragrance recommendations and retargeting. Requires explicit consent.
Who We Share Data With
"We never sell, rent, or broker your personal data to any third party — ever."
Securely processes card, UPI, and net-banking transactions. Razorpay is PCI-DSS Level 1 certified. We receive only masked payment references.
Receive your name, shipping address, and contact number solely to fulfil and track your fragrance delivery.
Receives anonymised, aggregated traffic data (IP masking enabled). No personal identifiers are transmitted. You may opt-out via the Google Analytics Opt-out Browser Add-on.
Contact Our DPO
Have a question about your data, wish to exercise your rights, or need to report a concern? Our Data Protection Officer is here to assist — we pledge a response within 72 hours.
This policy was last reviewed and updated in December 2024. Centify Fragrance House reserves the right to update this policy; material changes will be communicated via email.